Who can benefit?

• Human Resources managers and senior professionals

Course Objectives:

• List the main cycles in Human Resources and the critical steps in each.
• Define strategic HR management and draft an HR strategy.
• Explain the vital signs which should be constantly monitored in Human Resources.
• Quantify employee morale and determine a formula for calculating it objectively.
• Differentiate between types of turnover and determine how each should be calculated.
• List the main types of performance management and appraisal rating systems and how and when to use each.

Course outline.

• The Main Cycles in Human Resources Management

• HR Strategy Cycle
• Recruitment and Selection Cycle
• Training and Development Cycle
• Performance Management Cycle
• Compensation and Benefits Cycle

• Strategic HR Management

• Situation Analysis
• HR Visions and Missions
• HR Strategic Goals
• Critical Success Factors in HR
• Key Result Areas and Key Performance Indicators
• Core Competencies and Core Values

• Measuring Human Resources

• Measuring HR Strategies: The Main KPIs
• Human Resources versus Human Capital
• Return on Human Capital (ROHC) and Cost of Labor (COL)
• Human Value Added (HVA) and Profit per Employee (PPE)
• Employee Morale and Employee Satisfaction Indexes
• HR Scorecards and Dashboards

• Employee Turnover

• Turnover versus Attrition (Gross and Net Turnover)
• Analyzing Turnover: How Should the Data be Interpreted?
• Healthy versus Unhealthy Turnover: When Is Turnover Good for the Organization?

• Managing Employee Performance
• Tangible versus Intangible Appraisal Systems
• Samples of Best (and Not So) Practices
• Management by Objectives (MBO) Systems
• Competency-Based Appraisals
• 180 degree and 360 degree Systems
• Forced Ranking and the Bell Curve: Advantages and Warnings