Course Objectives

• Define supervisory roles and related competencies.
• Apply setting goals and planning in order to obtain commitment of others
• Organize their time and use delegation as a tool to empower others.
• Energize and inspire their team for a better performance.
• Use coaching techniques to manage performance of others.
• Identify training needs in order to develop others.

Course Outline

• The Role of the Supervisor

• A New Look at Supervisory Tasks
• How Organizations and Roles Have Changed
• New Supervisory Roles
• Characteristics of an Effective Supervisor
• Competencies of the 21st Century Supervisor

• Goal Setting for Peak Performance

• Personal Goal Setting
• The Goal Planning Process
• Setting Goals for Others
• Strategies for Effective Goal Setting
• Obtaining Goal Commitment

• Organizing and Delegating Effectively

• Organizing Your Time
• Organizing Work of Others
• Art of Effective Delegation
• Four "Rights" of Delegation
• Empowering People Through Delegation

• Leading for Results

• Are You a Leader: Self Assessment
• Modifying Your Leadership Style
• Applying Team Leadership Model
• Energizing Your Team
• Inspiring Others to Better Performance

• Coaching for Success

• The Supervisor as a Coach
• Coaching to Improve Performance
• Habits of Successful Coaches
• Counseling to Resolve Personal Problems
• Managing Performance of Others

• Developing and Stretching Your People
• Training versus Development

• Distinguishing between Training and Non Training Needs
• Recognizing Training Needs
• Translating Needs into Objectives
• Techniques in Developing Others

Who can benefit?

•  supervisors who are responsible for the work of first level supervisors, and who are being developed for promotion