Course objectives

• Maximising the achievement of an organisation's vision through coaching and mentoring
• Bringing out the best of the skills, talents, contributions and qualities of all involved
• Ensuring the use of correct skills and techniques
• Maintaining the benefits over the long-term

Course content

Characteristics and Benefits

• Differences between coaching and mentoring
• Coaching and mentoring to improve organizational and individual performance
• Choosing the most appropriate coaches and mentors
• Criteria to identify those appropriate to be coached or mentored
• Preparation
• Setting objectives within a strategic context
• Identifying and agreeing individual coaching and mentoring needs
• How to become an influential coach or mentor
• Structuring effective coaching and mentoring sessions

Skills for Success

• Set clear targets for timescale and resource allocation
• Ensure understanding of oral communication skills required
• Reading and interpreting body language
• Support without judgment

Overcoming the challenges

• Retaining objectivity throughout a personal relationship
• Maintaining motivation and enthusiasm on both sides
• Giving and receiving constructive feedback
• Avoiding dependency

Measuring Results and Contribution

• Managing expectations on both sides
• Setting appropriate short, medium and long-term targets
• Systematic, regular and structured monitoring
• Measuring return of investment of time, money and people

Who should attend?

• Directors
• Deputy Directors
• Heads of Department
• Senior Managers
• General Managers
• Team leaders
• Project managers
• Project leaders
• All individual employees