Course Objectives

• To enable delegates to analyse a problem so that appropriate problem solving techniques may be applied
• To recognise the importance of dealing with the cause of a problem, rather than just dealing with the effect of a problem
• To learn how to generate alternative solutions, using creative thinking and brainstorming
• To learn the different stages of the decision making process and understand the importance of each stage in ensuring effective decisions are made
• To enable delegates to apply problem solving and decision making models to the workplace
• An understanding of different types of problems and how to differentiate between them
• A clear and systematic approach to problem solving and decision making
• A range of proven models to identify the causes, and diagnose the key aspects, of a problem
• An opportunity to examine different ways of approaching a problem and choosing the most appropriate solution
• An opportunity to practice logical problem solving techniques during the training

Course content

• The Power of Positive Thinking
• Winner and Loser Behavior
• Owning the Problem
• Problem Solving and Decision Making Process
• Categorizing the Problem
• Convergent and Divergent Problems
• Problem Solving Techniques
• Benefits of Using Systematic Problem Solving Techniques
• Defining the Problem
• Looking At the Root Causes of the Problem
• The Fishbone Diagram
• Review of Problem Solving Techniques
• Creative Thinking and Decision Making
• Brainstorming
• Analytical and Creative Thinking
• Lateral Thinking
• Idea Spurring' Questions
• Criteria for Decision Making
• Problem Solving and Decision Making Exercise
• A Six Step Problem Solving Method
• Putting It Into Practice

Who Should Attend?

• Managers, supervisors, and staff responsible for the development of new ideas and systems, and those involved in problem solving, and making and implementing key decisions. This is an essential course for those who believe that change, and new, improved ways of working, are the way forward for the success of organizations.