Course Objective

• Understand the basics of facilities management
• Understand how to draw up a preventive maintenance concept, based on risk
• Develop strategies to decide when and what to outsource
• Understand the different contract types
• Identify and monitor the facilities management-processes performance

Course outline

Introduction to Operations and Maintenance

• The Facilities Management process in general
• Facilities Management as a business within a business
• Facilities phases, planning and realization
• Relation between Facilities Management and Asset Management
• Facilities Roles, the current state of your Facilities Management processes
• Assess Facility Needs
• Manage/Oversee Operations and Maintenance of Building, Systems and Equipment
• Manage/Oversee Occupant Services
• Select the Best Resources
• Measure Operations and Maintenance Performance

The Basic Elements of Facilities Management

• Types of planning
• Strategic and annual planning, Life Cycle Cost principles
• Budgeting principles
• Disaster recovery plans
•   Maintenance concepts
• Work planning and control, performance management regarding the workflow

Project Management

• Introduction to Project Management
• Define Projects
• Plan Projects
• Manage and Oversee Projects
• Close Projects

Finance and Business Essentials

• Finance and Business in the Facility Organization
•  Financial Management of the Facility Organization
• Procurement in the Facility Organization
• Contracts in the Facility Organization

Leadership and Strategy Essentials

•   Plan Strategically
• Lead and Manage the Facility Organization
• Provide Leadership to the Entire Organization

  Preventive Maintenance and Maintenance Strategy

•  Understanding RISK
•  Risk Based Maintenance, the methodology
•  Steps in developing an effective & risk based maintenance strategy
• Typical inspection and maintenance tasks for utilities

 Outsourcing and Contracting

• What to outsource and what not
• Choosing the right contractor
• How to manage this
•  Contract types
• The contracting cycle
• Service Level Agreements

  Performance Monitoring and Benchmarking

Continuous improvement

• Target setting as a starting point
•  Monitoring performance: development and use of Key Performance Indicators
• The Facilities Management Balanced Scorecard (FMBSC)
• Assessments, audits and benchmarking; practical exercise in auditing
• Course review/Wrap up

Who Should Attend?

• Facilities Managers/ coordinators
• Operations Managers/Coordinators
• Building Managers/Property Owners
•  Maintenance Engineers/Managers
• Building/Premises/Estate Managers
• Building/General Services Managers
• Site Managers/ coordinators
• LEED Designers
• Architects/Design Engineers or Managers
• Contractors and Consultants