Course objective

• To develop and apply negotiation skills and techniques to a range of situations

• To increase confidence and abilities to influence people positively

• To learn practical and relevant skills to behave assertively

• Application of NLP™ and Emotional Intelligence to self-development

Course content

Negotiation Skills

• Pre-negotiation preparation on all aspects of the negotiation

• Styles, techniques and skills of a good negotiator

• Tricks people may play on you

• Close with a win-win result for all

Influencing Skills

• Analysis of factors which influence people

• How to influence people without power and authority over them

• Chairing and participating in meetings which produce results

• Finding common ground and reaching agreement

Assertiveness

• Characteristics and skills of assertiveness

• Handling difficult people with confidence

• Giving feedback and receiving criticism constructively

• Responding appropriately to aggressive, assertive and passive people

Introduction to Neuro-Linguistic Programming

• What is Neuro-Linguistic Programming (NLP)?

• How does NLP work?

• NLP for self-management and self-development

• Application of NLP™ to enhance performance of organisation, teams and individuals

Emotional Intelligence and Body Language

• Key principles, qualities and skills of Emotional Intelligence

• Application of EI to develop self, teams, individuals and respond to situations

• Sending the right messages through your non-verbal communication

• Interpreting the signals and gestures of body language of others

Who should attend?

• Senior Managers who would like a refresher and to develop their confidence, influence and negotiation skills

• Departmental Directors and Departmental Managers who would like practical and relevant techniques

• Those involved in negotiations, resolving conflicts and dealing with confrontation

• Team Leaders and team members

• Project Managers