Who Can Benefit

•  Senior and middle managers
•  technical specialists
•  project managers
• engineers
• sales
• customer service staff
• Anyone who needs to resolve differences and maximize outcomes in any situation

Course Objectives

• Decide when to engage in a negotiation and when to ignore the negotiation option
• Plan the content of any negotiation
• Recognize the Stages of negotiation and determine appropriate behavior to utilize in each stage
•  Develop an appropriate strategy to use during negotiation
• Adjust his own communication styles to achieve desired results
• Use of popular ploys and tactics
• Understand the role culture plays in negotiation

Course Outline:

• Introduction to the Negotiation Process
• Planning the Content of Negotiation
• Negotiation Stages
• Communication Styles
•  Persuasion
• Strategies for Negotiation
• Negotiating with a Team
• Negotiation Ploys and Tactics
• Bringing It All Together