Who can benefit?

•        Secretaries  and  Administration

Course Objectives:

• Creating opportunities for your personal development and accepting the challenges when they arise
• Managing yourself, your subordinates and your boss more effectively
• Developing the managerial aspects of your role
• Improving your confidence, assertiveness and communication skills
• Managing the stress and pressure in an increasingly challenging environment

Course Contents

• Defining and Developing the Role

• The Executive PA – your vital partnership with management
• Defining the responsibilities and authority of your role
• Identifying ways of broadening your role and creating opportunities to increase your responsibilities
•  Developing the managerial aspects of your role – essential management skills
• Planning for development – identifying and overcoming barriers to your success
• Finding and working with a mentor

• Effective Communication

• Interacting with others and networking for success – getting yourself seen and heard
• Developing and advancing your relationship with your manager/director
•  Improving your communication skills – negotiating, influencing, persuading and delegating

• Developing Confidence

•  Trusting your initiative and judgement
• Saying "no" constructively
•  Prioritising and communicating the demands of different parties

• Developing and Improving Key Skills

• Improving your confidence and assertiveness
•  Practising effective time management skills
• Concentrating, thinking, listening and making decisions under pressure
• Presenting your views and ideas effectively in meetings and to management
• Problem solving tools for managing difficult situations and people

• Getting Results
• Benefiting from key motivation techniques – motivating yourself, your subordinates and your boss
•  Achieving results through others
•   Managing stress and pressure that comes with change and challenge
• Measuring your performance based on objectives, standards, responsibilities set and achieved
• Preparing for your appraisal
• Action planning