Course Objectives

• To explain the importance of making effective and efficient use of people’s knowledge and skills while planning the team’s work
• To use a chosen technique to identify the appropriate person for an activity
• To explain how human resource planning can be used to assure output and quality
• To give examples of delegation and empowerment in the workplace
• To identify barriers to/support for delegation
• To explain a technique that could be used to monitor the outcomes of delegation in the workplace
• To review the effectiveness of feedback, recognition and reward techniques in the workplace

Course outline

• New systems and strategic thinking
• Overview and context of organizational change
•  Identifying a standard of excellence in the organization, team and personal work
• Review of management processes and skill areas
• Using a planning process to set goals and get projects started
• Integrating goals, scope, work structure and management planning
•  Identifying initial resource requirements
• Identifying risk techniques that affect work assignments, priorities and deadlines
• Communication that responds to who, what where, when, how, why
•  Understanding the importance of quality planning in work assignments
• Understanding how people approach their work
• Planning for time management, scheduling and meeting deadlines
• Using proper delegation skills to empower staff
• Improving prioritizing of work and work tasks
• Planning for delegation responsibility and authority
• Identifying skills required to obtain the help of others
• The importance of group skills to achieve team success
• The importance of interpersonal skills in making personal and team decisions
• Empowering the team through the development of interpersonal skills
• The importance of versatility in team relations
• Innovation and improvement for personal and team change
• Identification of change processes and human change
•  Techniques to set personal and team change goals
• Dealing with people who do not want change
• Developing an action plan for personal and team change

Who Can Benefit?

•  Managers
• Supervisors and team members
• Anyone who is or will be responsible for leading teams or individuals
• Anyone who is involved in developing and implementing planning techniques
• Anyone who aspires to build his leadership qualities