Course Objectives

• Understand the critical managerial and supervisory functions of planning, scheduling and control.
• Utilize the planning cycle for effective results.
• Apply planning techniques to allocate budgets and resources and to schedule projects.
• Use Key Performance Indicators (KPIs) and targets to control results.
• Manage and control resistance to change.

Course outline

Foundation of Planning

• What is planning?
• Benefits of Planning
• Planning and Performance
• Types of Plans
• Types of Goals
• Characteristics of Well-Designed Goals
• Approaches to Establishing Goals: Management By Objectives (MBO)
• Planning in the Hierarchy of Organizations

Planning Tools and Techniques

• Environmental Scanning
• Forecasting and Forecasting Techniques
• Benchmarking Definition
• The Benchmarking Process
• Allocating Resources and Budgets
• The Breakeven Analysis

Project Planning and Scheduling

• Definition of a Project
• Applications of Standard Times
• The Work Breakdown Structure
• Scheduling Using PERT, Gantt and Load Charts

Steps in Developing a PERT Network

• Forward and Backward Scheduling
• Finding the Critical Path

Control and Performance Measurement

• What Is Control and Why Is It Important?
• The Planning/Controlling Link
• The Control Process
• Sources of Information for Measuring Performance
• Managerial Decisions in the Control Process
• Organizational Performance Measures
• Feed forward/Concurrent/Feedback Controls
• Information Controls/Balanced Scorecards
• Contemporary Issues in Control

Managing and Controlling Resistance to Change

• Forces for Change
• Force Field Analysis
• The 10 Principles of Change
• Five Managerial Activities Essential to Managing Change

Who Can Benefit?

Department heads, superintendents and supervisors who need to develop their ability to plan, organize and control their unit.