Course Objectives:

• Be familiar with types of teams, their role and performance
• Understand the four Stages of team formation and development
• Be familiar with the factors of team effectiveness
• Take individual responsibility for providing their team with the input it needs to function effectively.
• Capitalize on the diversity of talents and capacities within their team.
• Attack problems without attacking people and disagree without straining working relationships.
• Create a workplace climate that encourages and supports collaboration and effective teamwork.
• Experience a renewed excitement about being part of a team.

Course Outline:

• Leadership

• Functions of Management
•  Knowledge, Skills & Competencies
• Traits of a Leader
• Leadership Attributes
• Situational Leadership
• The Equity theory
• The Contingency theory

• Understanding how Teams Work

• Defining Teamwork
• Elements of a Good Team
• Advantages of Team Work
• Types of Teams
• Matching Team to Task
• Analyzing Team Roles
• Balancing Skills within a Team

• Setting Up a Team

• The Forming -Storming -Norming -Performing Stages
• Setting Team Goals
• Role of the Team Leader
• Providing Support for a Team and Establishing Trust
• Maximizing Team Performance
• Factors Affecting Team Cohesion
• Improving Team Cohesion
• Establishing Effective Communications within the Team
• Monitoring Team Performance

• Resolving Team Conflict

• Defining Conflict
• Recognizing and Verifying Conflict
• How to Deal with Team Conflict
• How to Benefit from Team Conflict
•  Strategies in Dealing with Team Conflict
• The Sociometric Approach