Course Objectives

• Clarifying the team purpose 
• Clarifying roles 
• Proactive team co-operation            
• Identify critical success factors for your team 
• Focus on developing a high performance team 
• Deal with conflict and dissension
• Understand why team work can enhance departmental goals
• Identify situations where teamwork can be particularly useful
•  Become an effective Team Leader
•  Set team objectives and goals
• Identify team roles
• Build a balanced team
• Use problem-solving techniques in a team
•  Motivate your team
• Coach your team
• Monitor and evaluate team working

Course Outline:

• Opening and Pre-test
• Communication and moving from fear to commitment
• Change management plan
• The change management process and key activities
• The impact of change on key human resources systems
• Assessing the results achieved and impact on change
• Working with Others
• Creating Successful Working Partnerships
• Motivating Yourself and Others
• Difficult People and Situations
• Managing Difficult Situations
• Influencing Skills
• Models of Communication & Building Rapport
• Creating Win/Win Solutions
• Assessing Your Team Qualities
• The advantages of working in a team
• Interpersonal communication within the team
• Character of team leader
•  How to use the team time effectively
• Practical Cases