Who Can Benefit?

• Those who have to write emails, letters, memos, minutes, reports, proposals or other business correspondence as part of their job and they would like to improve their writing skills.

Course Objectives

•  To enhance the participants knowledge, skills and abilities necessary for planning and writing clear, easily understandable letters, memos, e-mails and reports.
• Adopt a writing style that meets the expectations of the reader
• communicate clearly and concisely
•  Show a positive and professional image

Course Outline

• Communication: An Overview
• General writing concepts
•   Introduction that invite reader interest
• Formats and styles for letters, memos, e-mails and reports
• Report Definition and Types
•  Classification of Reports by Nature of Material
•  What Managers Look for in Reports
• Why Reports are Difficult to Write?
• Errors that rob the writing style of its professionalism
•   Choosing the appropriate tone and manner
• What does it mean to write effectively?

• Think Before You Write
• Choosing Appropriate Sentence Patterns
• Using Parallel Structure
• Controlling Sentence Length
• Sequence of Details
• Consider who will Receive the Report
• Determine Ideas to Include
• Collect Needed Material
• Sort and Interpret Data
• Organize Data and Prepare Final Outline
• Organization and Outline of Report Body
• Plans for Organizing Report Body
•  Inductive Arrangement
• Deductive Arrangement
• Planning the Structure
• Methods of Outlining

• Formats of Outlines
• Good writing, vs. effective writing
• The 12 Cs of effective writing
• Organizing ideas into effective formats
• Uses & Benefits of Diagrams in Report Preparation

• Use of influence diagrams to show cause and effect
• Use of system diagrams to evaluate processes
• Use of bar charts for project planning
• Use of network analysis for complex projects
• Use of flow charts for process improvements
• Use of methods study to analyze tasks
• Use of statistical techniques to assess priorities
• Use of histograms to demonstrate data

• Practical exercise